To ensure the program is hassle free for NRMA, Power2Motivate has provided a dedicated Customer Success Manager, as well as a Customer Success Executive, to handle the day-to-day tasks of running the scheme. This includes handling member updates, fulfilling reporting requirements and completing other ad-hoc tasks. Power2Motivate’s Customer Service team is also able to cater to any enquiries that NRMA’s employees may have.
As with any rewards program, it’s essential NRMA knows the return on investment it’s getting. The program’s success is based on the number of employees displaying the NRMA values, as well as how many nominations the program receives. Power2Motivate’s dedicated Customer Success Manager and Customer Success Executive provide monthly reporting to NRMA showing:
The number of active members.
How many members are logging in.
Who has completed nominations.
Who has received awards.
Which members have redeemed their points.
What items the members are spending their points on.
When members are logging in and nominating each other, it shows the employees are engaged with the program and also appreciate when their colleagues display NRMA values. Workplace recognition has also added to the level of employee happiness and motivation within the business.
Since launching in 2017, My Thanks has continued to grow and increase in engagement. NRMA has acquired other businesses since then, all of which have also been added to the program successfully.
My Thanks succeeded in its aim of recognising employees who displayed NRMA’s values. The program currently has 2,006 members, and from launch on March 17, 2017